Legal · Billing & refunds
Refund Policy
Direct Stripe purchases, subscriptions, and digital consumables · Effective September 17, 2026
Effective: September 17, 2026 · Version: falifi-refund-v1-2026-09-17
This Refund Policy applies to purchases made directly through Falifi's Stripe-powered checkout (including Card and Apple Pay on our pay host). It explains how cancellation, renewals, and digital consumables work. Nothing in this policy limits rights that cannot be waived under applicable law.
1. Payment providers — which rules apply
- Stripe / direct web checkout (Card, Apple Pay on pay.falifi.com): this Refund Policy and Falifi's Terms of Service.
- Apple App Store: refunds and billing disputes are handled under Apple's rules and processes. Falifi cannot Stripe-refund an Apple IAP.
- Google Play: refunds and billing disputes are handled under Google's rules and processes. Falifi cannot Stripe-refund a Google Play purchase.
2. Premium subscriptions (Stripe)
Subscription payments are generally final and non-refundable. Cancelling a subscription prevents future renewals but does not refund or prorate the current paid subscription period, except where required by applicable law or where Falifi determines that a verified billing or technical error occurred.
When you cancel a Stripe Premium subscription:
- Renewal is stopped (cancel at period end)
- You retain entitlement through the already-paid billing period
- There is no automatic prorated refund
- There is no automatic Stripe refund solely because you cancelled
A customer who subscribes, receives access to Premium features (for example unlimited swipes and other paid capabilities), uses the service, and later cancels does not automatically receive the subscription payment back.
Falifi does not offer a universal 7-, 14-, or 30-day refund guarantee unless required by applicable law in your jurisdiction.
3. Virtual items and consumables
This section covers digital packs such as:
- Super Likes
- Boosts
- Private Message credits / packages
- Other virtual credits or tokens sold by Falifi
Delivered virtual items and consumable features are final and non-refundable except where required by applicable law. Used or unused credits have no cash value and are not redeemable for cash.
Changing your mind, deleting the app, deleting your account, cancelling a subscription, or failing to use remaining credits does not automatically create a refund right.
4. Delivery failure / technical error
If Stripe successfully charges you but Falifi fails to credit what you purchased, that is not treated as a “no refund” situation by default. Our systems first attempt to:
- Verify the payment
- Detect missing delivery
- Reconcile the purchase
- Restore the subscription or credits automatically
If the purchased service genuinely cannot be delivered or restored, Falifi will apply an appropriate remediation under this policy and applicable law (which may include a refund for a verified merchant billing or delivery failure).
5. How to request help
For Stripe/direct billing questions, contact support@falifi.com with your account email and approximate purchase time. For Apple or Google purchases, use the respective store refund tools.
6. Chargebacks and disputes
If you initiate a card dispute, card issuers decide the outcome. Falifi may submit factual evidence of authorization, policy disclosure, delivery, and usage to Stripe for the issuer's review. Filing a dispute does not itself create a refund entitlement beyond applicable law and the card network rules.